FAQ
Frequently asked questions
Things guests often ask before visiting.
Before you arrive
What are the check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 12:00 PM (Western Indonesia Time).
Sources: sanghyang.com — Contact Us
What is the cancellation policy?
Cancellation is free of charge until 7 days before arrival. Cancellations made less than 7 days before arrival are charged the total price of the reservation.
Sources: sanghyang.com — Contact Us · sanghyang.com — Rooms
Does the resort have a natural hot spring?
Yes. Sanghyang Indah Spa Resort has a natural hot spring, the Hot Spring Aquamedic, which can also be enjoyed as part of the Hot Spring With Traditional Massage package at D'Spa.
Sources: sanghyang.com — Resort Anyer dengan air panas alami · sanghyang.com — D'Spa
How far is the resort from Jakarta?
About 128 km from Jakarta, or roughly 120 minutes by car depending on traffic.
Sources: sanghyang.com — Contact Us
Which rooms suit families?
The Baduy Suite, Krakatau Suite, Krakatau Beach View, Krakatau Villa and New Baduy Condo sleep up to 4 guests and come with a dining room and kitchen pantry.
Sources: sanghyang.com — Rooms
What facilities are available?
A swimming pool with a children's area, tennis court, beach volleyball, water sports, D'Spa with the Hot Spring Aquamedic, D'Bistro, Sunset Grill, Pool Garden, Dragon Beach Club, D'Bar & Karaoke, and meeting rooms for up to 100 people.
Sources: sanghyang.com — Facilities
Are tennis rackets and balls provided?
Yes, guests can borrow tennis rackets and balls free of charge.
Sources: sanghyang.com — Facilities
Is there a meeting room?
Yes. The meeting rooms hold up to 100 people with the latest audio-visual equipment, suitable for seminars, presentations and board meetings.
Sources: sanghyang.com — Meeting Room
How do I become a Sanghyang Platinum member?
Platinum membership is free for guests with a minimum transaction of IDR 5,000,000 (rooms and F&B) and is valid for 1 year.
Sources: sanghyang.com — Sanghyang Platinum